Privacy Policy

1. Introduction

Welcome to Reelnote ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

2. Information We Collect

2.1 Information You Provide

• Email Address: When you sign up for our waitlist or create an account
• Video Links: URLs of TikToks, Reels, or Shorts you share with Reelnote
• Usage Data: Information about how you interact with our app (videos processed, features used)

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Log Data: IP address, browser type, pages visited, time spent
• Analytics: We use Google Analytics to understand how users interact with our website

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process video transcription and action item extraction
• Send you updates about your account and our services
• Improve and personalize your experience
• Respond to your comments and questions
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Processing & Third-Party Services

We use the following third-party services to provide our functionality:

• OpenAI / Anthropic: For AI transcription and text processing of video content
• Supabase: For secure data storage and authentication
• Vercel: For website hosting and infrastructure
• Google Analytics: For website usage analytics (anonymized)

Important: We do NOT store the actual video files. We only process the audio/text content temporarily and store the extracted summaries and action items.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. You can request deletion of your data at any time by contacting us at hello@reelnote.com.

6. Your Data Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Data Portability: Export your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at hello@reelnote.com with your request.

7. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our service may not function properly without cookies.

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. By using our service, you consent to the transfer of your information to these locations.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@reelnote.com
• Website: https://reelnote.com